Expedia.com.au Website Review & Ratings + Expedia.com.au Coupons
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Expedia.com.au Website Review & Ratings + Expedia.com.au Coupons

Expedia.com.au: Products & Services

Expedia Inc. is a major entity in the travel, tours and vacation industry. The company owns and operates several online travelling brands including Hotels.com, Hotwire.com, Egencia, eLong, Classic Vacations and Expedia Local Expert.  Expedia is a foremost online travel agency, according to the company’s site, “As one of the world's leading online travel companies, we make it easy to plan your next business or leisure trip. Explore our site, mobile apps, and Facebook page to discover destination ideas, get information about flights, hotels, car rentals, cruises and more, then book and purchase your trip. We specialize in vacation packages—simply book your flight + hotel together to get the biggest discounts available. Wherever you go, we're with you every step of the way!”

Expedia.com.au: Company Background

Expedia Inc. was founded by Richard Barton, as a division of Microsoft Corporation in 1996; it was later separated in 1999. In 2001, Expedia was purchased by TicketMaster (TicketMaster was renamed InterActiveCorp in 2003). InterActiveCorp branded its travel business under Expedia Inc. in 2005; this included Expedia Corporate Travel (Egencia), TripAdvisor, eLong, Classic Vacations, Hotels.com, Hotwire and Expedia.com.  In the 17 years of its existence, Expedia Inc. has grown tremendously. Sometime in 2001, Expedia Inc. let go of TripAdvisor Media Group, but retained it’s travel portfolio. In 2012, Expedia Inc. purchased a majority stake in metasearch engine Trivago, adding to its already vast area of operations.  The company is headquartered in Bellevue, Washington, US.

Expedia.com.au: Customer Feedback & Reviews

Expedia Inc. has grown from its humble beginnings. Customers who have patronized the company’s travel services had a lot to say; though a large percentage of these comments were negative and bothered on bad customer service. There were some positives to pick from. Here are a few lines of what customers had to say on PissedCustomer.com, “Their computers entered the wrong last name for one of my passengers. We called Expedia they said they couldn’t do anything because of passenger laws. We called the airline; they said it should be fine just call Expedia back. We called Expedia back, spent 2 hours on the phone with them saying that they could not do a name change”. “Exepdia’s so called Best Price Guarantee is just a ridiculous gimmick to make their image as a company looks better. Don’t waste your time to call. They’ll just place you on hold for a long time and when you get a hold of someone their excuse is flights fluctuate all the time.”

Numerous customers also offered complaint about Expedia on TrustPilot.com, their worries varied from customer service to the cost of their trips and more.

Expedia.com.au: Business Credibility & Trustworthiness

Expedia Inc. is Better Business Bureau accredited; the company was accredited on the 10th of January 2000. BBB rated Expedia Inc. with an A+, on a scale of A+ to F. 1,866 complaints had been filed with BBB regarding the activities of Expedia Inc. and the company has solved all of them. WebOfTrust also rated Expedia Inc. highly, as per the results of WOT, Expedia Inc. scored 3/5 on popularity and 91/100 on trustworthiness, vendor reliability, child safety and privacy. Expedia Inc. has a full trophy cabinet; the company has won several awards and recognition from some of the most prestigious organizations, including the American Consumer Satisfaction Index, eVoc Insights, Webcredible, Zagat, Keynote, Webby Awards, Customer Respect Group, Fortune and Forbes.

Expedia.com.au: Website Popularity & Google Ranking

Google Page Rank Checker rated Expedia.com with 8 out of 10 possible points. This high rating was carried over to other platforms as Compete rated Expedia.com as 1st in its competitive site rank, with a wide gap between it and the site which ranked 2nd. According to Compete’s statistics, Expedia.com has about 18,512,515 million unique visitors monthly. Alexa rated Expedia.com at 563rd globally and 129th in the United States. As per the data on Alexa, Expedia.com has 18,752 sites linking in, and has its highest traffic from the United States, followed by Israel, Columbia, South Africa and Mexico.

Expedia.com.au: Social Media Presence

As would be expected of a company in the customer-services industry, Expedia Inc. has a vibrant social media presence. The company’s Facebook page, which is updated daily, had about 1.7 million likes. On Twitter, the company has 133,852 followers, and had made 10,888 tweets to date. The company’s Google+ account had 3,084 people in its circle and over 800,000 pluses.  Expedia Inc. also has a LinkedIn account and a YouTube Channel, which had 1,230 subscribers and over 7 million views to date.

Expedia.com.au: Website Security & Safety

Networking4all.com rated Expedia with 9 out of 11 points. The diagnosis reported that the site’s SSL was properly installed and the site posed no security risk. Norton Safe Web and McAfee Site Advisor also cleared Expedia.com as being safe. McAfee reported that, “we’ve tested this site and found it safe to use.” Google Safe Browsing also rated Expedia.com as safe, the diagnosis reported that the site “is not currently listed as suspicious” and “has not hosted [any] malicious software over the past 90 days.”

Expedia.com.au: Pricing & Packages

Expedia Inc. serves as a booking agent for several organizations in different operations ranging from hotels to car rentals. The company is able to use its power as an agent for the service providers to offer the best deal to suit each customer’s needs.  Expedia Inc. offers travel deals on vacation, flights, cruises, hotels and car rentals.  One of the company’s popular offerings are its flight and hotel deals. Customers can choose best value deals and save up to $200. The main difference between Expedia Inc. and its competitors such as Priceline, Orbitz and TravelVelocity is that Expedia, being a larger company and working as an agent for many companies, is able to offer some discounts unmatched by its competitors. However, most of Expedia Inc. prices seem to be in line with those of their competitors.

Expedia.com.au: Shipping Rates & Policies

Shipping is not offered because the company is a travel, tours and vacation orientated business.

Expedia.com.au: Payment Methods Accepted

Expedia accepts only CreditCard payments, according to the company, “you can pay with Visa, MasterCard, American Express, Discover, Diners Club, and debit cards. A "Bill Me Later" payment option is not offered at this time because most reservations require either a deposit or payment at the time of booking.” These were the only options available on the company’s website. There was no reason given to explain why the company didn’t accept e-money solutions such as PayPal.

Expedia.com.au: Returns, Refunds & Exchange Policy

According to the FAQ on Expedia.com, “Any reimbursements payable by Expedia are typically sent within 7–10 business days. Insurance claims are typically settled within 4–6 weeks by BerkelyCare, although the timeline depends on how quickly you submit your information. Claims are finalized within two business days of receiving all documentation.” Customers would get a refund from Expedia Inc. if they cancel their trip or if the trip is interrupted for any reason. Expedia Inc., however, doesn’t have a return or exchange policy as the company doesn’t offer any products for sale.


Expedia.com.au: Product images & screenshots
Expedia.com.au Coupons
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Get Find A Better Priced Deal & Get $50 Towards Your Next Holiday @ Expedia.com.au
Get $250.00 discount when a booking is made for 4 or more nights stay. This is for a stay at participating elite island resorts. Travel by 3/31/2013, book by 8/31/2012 @ Expedia.com.au
Get Discounted Fares @ Expedia.com.au